Support and FAQs
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When updating Express, I receive the error message "The account does not appear to be a valid Express account."
This error message indicates that the Express server is unable to find an account with the e-mail address you have entered. Verify that the Email address on your account matches the Email address specified when you activated your Express account.

When updating Express, I receive the error message "This does not appear to be the wireless device registered in your Express account."
This error typically means that you have already registered a different device for this Express account and must reset the primary device ID in order to use this device. Your Handmark Express account only allows you to use the software on one device. You can Login to your MyExpress to reset the your device ID. The next time you update Express on the new device it will set the device ID to that of the new device.
When updating Express, I receive the error message "Your <channel name> channel subscription expired on XX/XX/XXXX. "
This error indicates that your subscription for the Channel you are trying to use has expired. Login to your MyExpress to find more information on your current subscriptions.
When updating Express, I receive the error message "You do not currently have a subscription to the channel. "
This error indicates that you do not have a subscription in your Express account for the Channel you are trying to utilize. Login to your MyExpress to find more information on your current subscriptions.
Can I install Express on an Expansion Memory Card?
Yes, simply launch Express then tap-and-hold each channel row and select 'Move to Memory Card'. The PageOne application must remain in internal memory. .
I purchased an Express CD-ROM, how do I activate my Express account?
You can register your Express CD-ROM by using the unique serial number provided in your CD-ROM package. Wen you register the CD-ROM and verify your serial number we'll send you a confirmation with your Express account information.